Welcome to the blog of NSW strata investigative journalism
From: | SP52948 owner |
---|---|
To: | Robert Crosbie |
Subject: | TEAMVIEWER SUPPORT STAFF CONFIRMED - SP528948 document viewing for Lot 158 was timing out due to WRONG type of access provided by Waratah Strata Management |
Date: | 8/7/22, 12:50 |
Good afternoon,
Teamviewer staff responded to inquiry about poor service during document search and frequent timeouts.
They were caused by Waratah Strata Management provided Lot 158 with wrong type of account at Teamviewer. It was "free access license", which disallows any user from normal session when connected to Teamviewer site.
Teamviewer staff stated that it was Waratah Strata Management
duty to provide customer with correct version of the account for
access to strata documents. SP52948 owners cannot be expected to
pay several hundreds of dollars to access strata files remotely.
If that is the only option, all owners need to be notified and
decide why files are not available at Waratah Strata web portal.
Recent letter by Solicitor Adrian Mueller about access to strata
files is nonsensical and worthless. He again regurgitates same old
statement about "rights to access to strata files" which he knows
quite well doe snot apply in this strata complex.
Please provide us, free of charge for repeated access
to SP52948 for one hour, as already paid for in June 2022. That
service failed due to wrong type of account provided to Lot 158.
Regards,
PS. Invoice for $5,000.00 dated 1 July 2022 for alleged costs for
Solicitor Adrian Mueller has still not been received by SP52948
(in spite of payment already been completed). Will that money be
hidden and not declared in Admin Fund?
DOCUMENT SEARCH OUTCOME
a) Timeouts imposed by TeamView was based on fact they considered our access to be commercial type, as per attachments:
SP52948-Lot-158-document-viewing-TeamView-frequent-timeouts-due-to-commercial-license-screenshot-1-8Jun2022.webp
SP52948-Lot-158-document-viewing-TeamView-frequent-timeouts-due-to-commercial-license-screenshot-2-8Jun2022.webp
SP52948-Lot-158-document-viewing-TeamView-frequent-timeouts-due-to-commercial-license-screenshot-3-8Jun2022.webp
Our time was significantly wasted so no cost will be accepted for poor services.
b) It is now very obvious that Solicitor Adrian Mueller, Waratah Strata Management, and committee members had premeditated plan to cover legal costs without without disclosure to Office of Legal Services Commissioner and Supreme Court, in spite of advanced warnings to be mindful of criminal consequences of such actions.
Attachments:
SP52948-Lot-158-document-search-on-8Jun2022-undisclosed-plan-to-Insurance-company-and-Supreme-Court-for-Solicitor-Adrian-Mueller-legal-costs-claims-screenshot-1-from-TeamView-access-25Mar2022.webp
SP52948-Lot-158-document-search-on-8Jun2022-undisclosed-plan-to-Insurance-company-and-Supreme-Court-for-Solicitor-Adrian-Mueller-legal-costs-claims-screenshot-3-from-TeamView-access-25Mar2022.webp
SP52948-undisclosed-plan-to-Insurance-company-and-Supreme-Court-for-Solicitor-Adrian-Mueller-legal-costs-claims-4Mar2022.webp
SP52948-Lot-158-document-search-Legal-Matters-folder-empty-8Jun2022.webp
Comprehensive screenshots and video recordings have been
collected during today's document search.
REQUEST
1. Since the following documents were not found and did not
exist via TeamView search, the following documents are now
urgently requested either via Waratah Strata Management web
portal, email, or on USB key by 15 June 2022.
Inv# ex GST Inclusive GST AIG reimbursement incl GST
11/12/2020 Inv# 101676 $8,833.00 (GST inclusive)
3/02/2021 Inv# 102134 $2,434.90 (GST inclusive)
11/02/2021 Inv# 102255 $5,413.54 (GST inclusive)
6/05/2021 Inv# 103514 $3,337.12(GST inclusive)
9/06/2021 Inv# 104085 $2,089.39 (GST inclusive)
12/07/2021 Inv# 104547 $726.00 (GST inclusive)
Total $22,833.95 (there was a deduction of $181.50 from invoice
103514 – as these costs have been itemized as relating to the
recovery costs which AIG has not consented to. GST was deducted
too).