Investigative Journalism and Learning Hub - Appalling Customers' Reviews for BCS Strata Management on ProductReview Website

BCS Strata Management is receiving number of serious customers' complaints both directly and at websites like:

The most comprehensive analysis of their work (BCS Epping Branch for large strata plan SP52948 at Macquarie Park) is:

BCS Strata Management - 100 Shades of Bad - over 100 examples of experiences in a single large strata complex

Their ratings raise lot of questions, as shown by irrefutable evidence below.

In December 2022, ProductReview announced that BCS Strata Management was Award Winner for 2023. Let's analyse the 2022 data:

16 submissions by customers with Rating 1 (worst rating out of 5) in 2022
1 submission by customer with Rating 3 in 2022 (this owner orginally gave Rating 1 and then changed to Rating 3)
11 submissions by customers with Rating 5 (highest rating out of 5) in 2022

BCS Strata Management - Power of simple graph with a story at LinkedIn

Rating in July 2015

BCS Strata Management poor reviews Jul2015

Rating in November 2015

BCS Strata Management poor reviews Nov2015

Rating in March 2016

Then, an incredible effort to change the public perception happened at this site since May 2016...

Rating in August 2016

BCS Strata Management miracle change in reviews Aug2016

Rating in December 2016

BCS Strata Management change in reviews Dec2016

Rating in January 2017

BCS Strata Management change in reviews Jan2017

Rating in March 2017

Rating in December 2017

BCS Strata Management change in reviews Dec2017

Rating in July 2018

BCS Strata Management change in reviews Jul2018

Rating in November 2018

BCS Strata Management change in reviews Nov2018

Rating in March 2019

Rating in late April 2019

BCS Strata Management change in reviews Apr2019

Rating in late December 2019

Rating in March 2020

Rating in December 2020

Rating in March 2021

Rating in June 2021

Rating in January 2022

Rating on 31 January 2022

Rating on 14 May 2023

Rating on 6 April 2024

Simple questions to ask are:

Do these owners with sudden positive comments get full accounting details at least once a year (and I mean full accounting, not one-page balance sheet that is often manipulated),
Do they have proper long-term sinking fund based on thorough assessments of maintenance?
Are repairs done efficiently and without repetitive attempts?
Are all owners treated equally?
Do any owners receive undeclared benefits from BCS?
Do all major repairs and contract renewals run through competitive tenders?
Were these owners approached by BCS staff to write positive review?

BCS Strata Management is not shying away to even get ratings from sub-contractors instead of customers.

An example of a review removed from ProductReview website due to breach of posting guidelines.

BCS-Strata-Management-review-by-subcrontactor-against-productreview-website-rules-1Jun2022.webp

For those who do not have time to research it themselves, here are some selective comments (quoted as per customer's own statements) from ProductReview website (screenshots obtained under Australian fair dealing for the purpose of research, study, investigative journalism in area of strata events and compliance with strata regulations):